PET SKINCARE FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. How long will it take for my order to be shipped?
We dispatch orders within 24 hours, via Royal Mail 48 hours Tracked Postage. Orders placed on weekends or holidays may be processed the next working day.
2. What is your returns policy?
If you're not satisfied with your purchase, we offer returns within 7 days of receiving your order. The product must be unused and in its original packaging. Please contact us to initiate a return, and we will provide you with return instructions. Please note that return shipping costs are the responsibility of the customer. Access our Returns Policy
Orders
Below are some of are common questions about orders
1. Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us within 1 hour of placing it. While we strive to process orders quickly, we may not be able to modify or cancel orders once they’ve been dispatched. Please reach out to us as soon as possible, and we'll do our best to assist.
2. Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders. Use our product bundling feature to secure a 15% discount on 2 or more products.
3. Can I request a product that is currently out of stock?
Yes, you can place an order. We'll inform you via email once the product becomes available & has been dispatched to you.
4. Can I change my shipping address after placing an order?
If your order hasn't been dispatched yet, we can update your shipping address. Please contact us immediately to make the change.
Products
Below are some common questions about our products
1. Are your products safe for puppies, kittens, or senior pets?
Yes, our products are formulated with gentle, pet-safe ingredients suitable for all life stages, including puppies, kittens from 12 weeks and senior pets.
2. Can your products be used on other small animals, like rabbits or guinea pigs?
Many of our products are versatile and safe for use on small animals. Check the product description or contact us for specific guidance.
3. My pet is already on medicines prescribed by the vet. Can I still use your products?
Yes, our products are designed to complement veterinary treatments. However, we always recommend checking with our veterinary pharmacist to ensure compatibility, particularly if your pet is on long-term or specialised medication. Feel free to contact us for specific advice or any concerns you may have.
4. Are your products suitable for pets with allergies?
Yes, our products are specifically formulated for pets with skin barrier damage due to allergies. Our products are carefully formulated with botanical ingredients and are generally suitable for pets with sensitive skin. If you have any specific concerns, we can help guide you on the best choices.
5. Can I use your products if my pet has a pre-existing health condition?
Our products are designed to be gentle and safe for a wide range of pets. We are happy to answer your questions with more information tailored to your pet’s needs.